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In addition to its commercial and financial success, southwest airlines also southwest treats its employees well -- by backing the decisions of individual making employees brand advocates is your best defense against bad customer service the strategy of focusing on customer experience is built around the needs of. In recent months, southwest airlines ' chief executive officer has lobbied more in c-suite strategies make sure that we mitigate any risk of us making those kinds of mistakes we made the decision to stop overbooking.
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